This policy explains how Comfort Air Heating & Cooling ("we," "us") collects, uses and protects information when you visit our website, call or text us, use our chat assistant, or book service. Questions? Contact us at [hello@yourdomain.com] or (555) 000-0000.
Information you give us: your name, phone number, email, property address and details about your HVAC needs, through our forms, chat assistant, phone calls or texts. Information collected automatically: basic device and browser data, pages visited and how you arrived at our site, through cookies and similar tools.
To respond to requests, schedule and perform service, send estimates and invoices, send appointment reminders, improve our website and services, and meet legal obligations. We do not sell your personal information.
If you check the consent box on our forms, you agree that we may call or text you about your request, including by automated means. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out or HELP for help at any time.
Our website chat is an automated assistant. Messages you send are stored so we can follow up on your request and improve the service. Please do not share payment card numbers or other sensitive information in chat.
We use cookies and analytics tools such as [Google Analytics] to understand how visitors use our site. You can block or delete cookies in your browser settings; some features may not work without them.
Service providers who help us run our business, such as scheduling, payment, phone and website hosting companies, only as needed to provide their services to us; and authorities when required by law.
We keep service records for as long as needed to provide warranties, meet tax and legal requirements and handle future service. [Add retention period.]
You can ask to see, correct or delete the personal information we hold about you, and opt out of marketing messages at any time. Depending on your state, you may have additional rights. Contact us to make a request.
We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Our website is not directed to children under 13, and we do not knowingly collect their information.
We may update this policy from time to time. The "Last updated" date at the top shows when it last changed.